Frequently Asked Questions

Have questions? We’ve got answers! Below are some of the most common inquiries we receive. If you don't see your question answered, feel free to reach out to us directly.

Questions & Answers:

• How do I place a custom order?
  • Simply visit our Custom Orders page, fill out the request form, and we’ll work with you to create your perfect item.
• What materials do you use for candles and wax melts?
  • We use eco-friendly, non-toxic soy wax for our candles and wax melts.
• How long does it take to receive my order?
  • Standard orders typically ship within 5-7 business days. Custom orders may take longer depending on complexity, but we'll keep you updated!
• Can I return or exchange my items?
  • Due to the personalized nature of our products, we do not accept returns. However, if your item is damaged, please contact us within 7 days of receiving your order for a replacement.
• Do you offer international shipping?
  • Yes, we offer international shipping! Please note that shipping fees may vary based on your location.